The Secret Shopper - Improve your retail business

The Secret Shopper can Help Improve your Business

Profits for your business

At The Secret Shopper Mystery Shopping Services we offer a reliable, accurate and inexpensive method of quality control which provides you with a means of identifying both good customer service and the not so good which may be costing you money every day.

The Secret Shopper will reach a full understanding of your company, its employees and clients in order to be able to provide you with a full scale picture of how each action, no matter how small, may affect your business and its bottom line.

Our services are tailored to meet the exact needs of your business and an individual program is installed for each of our clients, some of the methods are as below.

Duties of Secret Shopper

  • We help you to look at your business through the eyes of your customers.
  • We provide you with statistics to enable you to track customer service performance.
  • We monitor your customer service by visiting nominated outlets at an agreed frequency.
  • We extend your quality assurance program to the intangible elements of your customer service.
  • We help you ensure all your outlets are giving a consistent level of customer service.
  • We help you spot any employees who may be driving your customers away.
  • We confirm whether your staff are promoting those services and products they have been instructed to promote.
  • We check that advice and information your employees are giving is accurate and conforms to any legal guidelines which may apply.
  • We benchmark your service against that offered by your competitors
  • We check that follow up is carried out within the proscribed time frame.
  • We check that staff members are appropriately dressed and neatly groomed.
  • We help you to look at your business through the eyes of your customers.

Mystery Shopper Reports

Secret Shopper reporting to grow your retail business Our mystery shopper reports will enable you to track the effect of any product changes, as well as customer service and staff training programs.

They will enable you to compare the performance of each outlet and reward those which demonstrate the best customer service.

This is especially important where sales incentive programs may lead staff to make short term sales a higher priority than long term customer satisfaction.

Recruiting Secret Shoppers to match Customer Profiles

Mystery shoppers are selected from our large database according to their location and their suitability in terms of the type of product or service involved.

We can if you wish; recruit shoppers to match your own customer profile, or even from your own customer database.

 As well as the individual visit or call report, we will provide a summary report of either 300, 500 or 1000 words in length if required. This will give you an accurate indication not only of what happened, but how the shopper was affected by those actions (Good or bad).

 

info@thesecretshopper.com.au Please email while we move office

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